ComplaintCensus

END. vs Hobo Jack: most-reported complaints compared

Most-reported issues at END. and Hobo Jack, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

END.

TrustScore 4.3 · 134,207 reviews on Trustpilot.

934 reviews analysed, 2025-12-31 to 2026-09-26.

Complaint rate (recent window): 21%

97% of negative reviews get a company reply.

Delivery late27%
Delivery failed22%
Support unhelpful15%
Faulty product11%
Support unreachable9%
“Still haven’t received my order. It got delayed at customs and I don’t have an update”
1★ Trustpilot review, 2026-07-23

Hobo Jack

TrustScore 4.9 · 22,528 reviews on Trustpilot.

527 reviews analysed, 2021-12-15 to 2026-08-02.

Complaint rate (recent window): 0%

0% of negative reviews get a company reply.

Delivery late52%
Support unreachable28%
Faulty product16%
Support unhelpful13%
Delivery failed12%
“Ordered nearly 2 weeks ago with 48 hour delivery”
1★ Trustpilot review, 2022-12-12

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueEND.Hobo Jack
Delivery late27%52%
Delivery failed22%12%
Support unhelpful15%13%
Faulty product11%16%
Support unreachable9%28%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, END. or Hobo Jack.