Calavera New York vs The Pearl Source: most-reported complaints compared
Most-reported issues at Calavera New York and The Pearl Source, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Calavera New York
TrustScore 4.9 · 427 reviews on Trustpilot.
211 reviews analysed, 2026-05-01 to 2026-09-12.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“Customer service was slow to respond, and when I finally got a reply, they said they’d refund me-but only after a week.”
The Pearl Source
TrustScore 4.8 · 17,794 reviews on Trustpilot.
346 reviews analysed, 2025-12-25 to 2026-09-14.
Complaint rate (recent window): 5%
85% of negative reviews get a company reply.
“My fiance bought me a very expensive pearl ring and one year later the pearl fell off of the post.”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Calavera New York or The Pearl Source.