Brian Gavin Diamonds vs Calavera New York: most-reported complaints compared
Most-reported issues at Brian Gavin Diamonds and Calavera New York, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Brian Gavin Diamonds
TrustScore 4.8 · 1,894 reviews on Trustpilot.
250 reviews analysed, 2014-10-19 to 2026-08-22.
Complaint rate (recent window): 2%
33% of negative reviews get a company reply.
“I waited 6 weeks and they made them wrong.”
Calavera New York
TrustScore 4.9 · 427 reviews on Trustpilot.
211 reviews analysed, 2026-05-01 to 2026-09-12.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“Customer service was slow to respond, and when I finally got a reply, they said they’d refund me-but only after a week.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Brian Gavin Diamonds | Calavera New York |
|---|---|---|
| Support unhelpful | 31% | 100% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Brian Gavin Diamonds or Calavera New York.