Biz2Credit vs Exeter Finance: most-reported complaints compared
Most-reported issues at Biz2Credit and Exeter Finance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Biz2Credit
TrustScore 4.6 · 15,722 reviews on Trustpilot.
292 reviews analysed, 2023-09-18 to 2026-09-18.
Complaint rate (recent window): 10%
93% of negative reviews get a company reply.
“started texting me in the middle of the night”
Exeter Finance
TrustScore 4.5 · 16,462 reviews on Trustpilot.
694 reviews analysed, 2026-05-01 to 2026-09-23.
Complaint rate (recent window): 15%
99% of negative reviews get a company reply.
“Logging in, and interest rate.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Biz2Credit | Exeter Finance |
|---|---|---|
| Support unreachable | 35% | 13% |
| Other | 21% | 14% |
| Support unhelpful | 19% | 20% |
| Overcharging | 15% | 21% |
| Billing errors | 8% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Biz2Credit or Exeter Finance.