Amazon.in vs AliExpress: most-reported complaints compared
Most-reported issues at Amazon.in and AliExpress, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Amazon.in
TrustScore 1.2 · 815 reviews on Trustpilot.
195 reviews analysed, 2025-12-17 to 2026-09-23.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“the order was never received at the Fulfillment Centre (FC) and had zero movement.”
AliExpress
TrustScore 1.9 · 188,354 reviews on Trustpilot.
1,198 reviews analysed, 2025-06-24 to 2026-09-27.
Complaint rate (recent window): 94%
100% of negative reviews get a company reply.
“now they refuse returns. Refuse to refund or let you return damaged items.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Amazon.in | AliExpress |
|---|---|---|
| Delivery failed | 47% | 28% |
| Support unhelpful | 42% | 34% |
| Faulty product | 12% | 21% |
| Refund refused | 10% | 34% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Amazon.in or AliExpress.