Amazon.in vs Gatby: most-reported complaints compared
Most-reported issues at Amazon.in and Gatby, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Amazon.in
TrustScore 1.2 · 815 reviews on Trustpilot.
195 reviews analysed, 2025-12-17 to 2026-09-23.
Complaint rate (recent window): 96%
0% of negative reviews get a company reply.
“the order was never received at the Fulfillment Centre (FC) and had zero movement.”
Gatby
TrustScore 4.8 · 1,779 reviews on Trustpilot.
422 reviews analysed, 2024-11-06 to 2026-09-23.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“I discovered that I could not cancel the service once it became active.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Amazon.in | Gatby |
|---|---|---|
| Support unhelpful | 42% | 8% |
| Support unreachable | 14% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Amazon.in or Gatby.