Advance America vs Check City: most-reported complaints compared
Most-reported issues at Advance America and Check City, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Advance America
TrustScore 4.9 · 131,195 reviews on Trustpilot.
2,034 reviews analysed, 2023-07-26 to 2026-09-27.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I made a payment to pay off the loan, look the next day and nothing posted.”
Check City
TrustScore 4.9 · 4,001 reviews on Trustpilot.
383 reviews analysed, 2025-04-29 to 2026-09-20.
Complaint rate (recent window): 2%
97% of negative reviews get a company reply.
“I am now confused and angry because I was unaware of this.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Advance America | Check City |
|---|---|---|
| Support unhelpful | 24% | 14% |
| Other | 22% | 29% |
| Billing errors | 21% | 14% |
| Account/app problems | 19% | 24% |
| Overcharging | 8% | 10% |
| Misleading pricing | 6% | 5% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Advance America or Check City.