Advance America vs Amscot: most-reported complaints compared
Most-reported issues at Advance America and Amscot, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Advance America
TrustScore 4.9 · 131,195 reviews on Trustpilot.
2,034 reviews analysed, 2023-07-26 to 2026-09-27.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“I made a payment to pay off the loan, look the next day and nothing posted.”
Amscot
TrustScore 4.8 · 18,479 reviews on Trustpilot.
443 reviews analysed, 2026-01-07 to 2026-09-20.
Complaint rate (recent window): 4%
99% of negative reviews get a company reply.
“The third mailing was lost. So in order to file a claim you have to pay $12 wait 6 weeks for processing.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Advance America | Amscot |
|---|---|---|
| Support unhelpful | 24% | 52% |
| Other | 22% | 28% |
| Billing errors | 21% | 6% |
| Account/app problems | 19% | 4% |
| Misleading pricing | 6% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Advance America or Amscot.