ComplaintCensus

Advance America vs TILL: most-reported complaints compared

Most-reported issues at Advance America and TILL, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Advance America

TrustScore 4.9 · 131,195 reviews on Trustpilot.

2,034 reviews analysed, 2023-07-26 to 2026-09-27.

Complaint rate (recent window): 2%

100% of negative reviews get a company reply.

Support unhelpful24%
Other22%
Billing errors21%
Account/app problems19%
Overcharging8%
“I made a payment to pay off the loan, look the next day and nothing posted.”
1★ Trustpilot review, 2026-06-12

TILL

TrustScore 4.9 · 436 reviews on Trustpilot.

180 reviews analysed, 2023-11-03 to 2026-09-17.

Complaint rate (recent window): 1%

0% of negative reviews get a company reply.

Billing errors50%
“they are continuing to process ach withdrawals in amounts that are not associated to the agreement”
1★ Trustpilot review, 2025-01-16

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueAdvance AmericaTILL
Billing errors21%50%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Advance America or TILL.