ComplaintCensus

Loose Grown Diamond vs Rare Carat: most-reported complaints compared

Most-reported issues at Loose Grown Diamond and Rare Carat, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Loose Grown Diamond

TrustScore 5 · 3,319 reviews on Trustpilot.

332 reviews analysed, 2022-06-29 to 2026-09-19.

Complaint rate (recent window): 1%

0% of negative reviews get a company reply.

Faulty product32%
Support unhelpful26%
Delivery late26%
Delivery failed21%
Not as described21%
“it was sized too small for me to wear (confirmed with a local jeweler that the size is wrong from the one I ordered), and the main stone was loose in the setting on arrival.”
1★ Trustpilot review, 2022-06-29

Rare Carat

TrustScore 5 · 4,112 reviews on Trustpilot.

318 reviews analysed, 2017-10-02 to 2026-09-14.

Complaint rate (recent window): 1%

0% of negative reviews get a company reply.

Support unreachable30%
Not as described20%
Other20%
“the first was never answered, even weeks later”
2★ Trustpilot review, 2017-10-09

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueLoose Grown DiamondRare Carat
Not as described21%20%
Other16%20%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Loose Grown Diamond or Rare Carat.