waEV-charge vs Smart Home Charge: most-reported complaints compared
Most-reported issues at waEV-charge and Smart Home Charge, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
waEV-charge
TrustScore 4.9 · 1,503 reviews on Trustpilot.
265 reviews analysed, 2023-11-09 to 2026-09-20.
Complaint rate (recent window): 3%
89% of negative reviews get a company reply.
“App left my family stranded on 3 occasions.”
Smart Home Charge
TrustScore 4.8 · 3,869 reviews on Trustpilot.
327 reviews analysed, 2025-09-25 to 2026-09-23.
Complaint rate (recent window): 5%
47% of negative reviews get a company reply.
“it was only operating at 50% capacity (16A instead of 32A) therefore taking twice as long”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | waEV-charge | Smart Home Charge |
|---|---|---|
| Support unhelpful | 47% | 32% |
| Faulty product | 40% | 22% |
| Support unreachable | 20% | 8% |
| Delivery late | 13% | 28% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, waEV-charge or Smart Home Charge.