UDPOWER vs Jackery: most-reported complaints compared
Most-reported issues at UDPOWER and Jackery, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
UDPOWER
TrustScore 4.3 · 53 reviews on Trustpilot.
50 reviews analysed, 2025-08-07 to 2026-09-13.
Complaint rate (recent window): 14%
100% of negative reviews get a company reply.
“The power generator-batter unit was a complete flop and NO ONE WOULD RETURN AN EMAIL OR CALL BACK.”
Jackery
TrustScore 4.4 · 988 reviews on Trustpilot.
274 reviews analysed, 2026-06-30 to 2026-09-24.
Complaint rate (recent window): 8%
90% of negative reviews get a company reply.
“Anderson connections are melting again and again”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | UDPOWER | Jackery |
|---|---|---|
| Faulty product | 57% | 52% |
| Support unreachable | 29% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, UDPOWER or Jackery.