TranslateSwift vs ALTA Language Services: most-reported complaints compared
Most-reported issues at TranslateSwift and ALTA Language Services, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
TranslateSwift
TrustScore 4.5 · 1,382 reviews on Trustpilot.
354 reviews analysed, 2024-03-14 to 2026-09-24.
Complaint rate (recent window): 11%
32% of negative reviews get a company reply.
“i was charged a different amount from the quote i got, thinking i was charged in AU$ when in stead i was charged in US$”
ALTA Language Services
TrustScore 4.8 · 1,345 reviews on Trustpilot.
272 reviews analysed, 2019-01-22 to 2026-08-31.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“my test DIDN’T WORK which is why she was having to read the prompt in English”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | TranslateSwift | ALTA Language Services |
|---|---|---|
| Support unhelpful | 18% | 28% |
| Not as described | 14% | 15% |
| Support unreachable | 12% | 8% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, TranslateSwift or ALTA Language Services.