Timports vs Calido | Logs, Stoves & Outdoors: most-reported complaints compared
Most-reported issues at Timports and Calido | Logs, Stoves & Outdoors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Timports
TrustScore 4.9 · 3,644 reviews on Trustpilot.
501 reviews analysed, 2024-09-29 to 2026-09-24.
Complaint rate (recent window): 3%
56% of negative reviews get a company reply.
“I had no notification of when the delivery was coming and the quantity of logs delivered (50/50 beech/log) was far less then last time.”
Calido | Logs, Stoves & Outdoors
TrustScore 4.9 · 348 reviews on Trustpilot.
160 reviews analysed, 2024-07-04 to 2026-07-08.
0% of negative reviews get a company reply.
“Delivery arrived on the wrong pallet so had to man handle the logs in from the pavement.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Timports | Calido | Logs, Stoves & Outdoors |
|---|---|---|
| Delivery failed | 26% | 75% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Timports or Calido | Logs, Stoves & Outdoors.