The Solist vs Phigora: most-reported complaints compared
Most-reported issues at The Solist and Phigora, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
The Solist
TrustScore 4.7 · 3,451 reviews on Trustpilot.
260 reviews analysed, 2022-08-23 to 2026-09-01.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“I received my order, however, I was never given a tracking number as it stated in my order confirmation.”
Phigora
TrustScore 4.8 · 830 reviews on Trustpilot.
166 reviews analysed, 2025-01-26 to 2026-08-31.
Complaint rate (recent window): 3%
33% of negative reviews get a company reply.
“However they sent me the wrong watch and it took effort and cost to swap it out for the right one.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | The Solist | Phigora |
|---|---|---|
| Delivery failed | 24% | 40% |
| Not as described | 13% | 40% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, The Solist or Phigora.