ComplaintCensus

Peacocktv vs The Bead Shop Manchester: most-reported complaints compared

Most-reported issues at Peacocktv and The Bead Shop Manchester, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Peacocktv

TrustScore 1.2 · 1,318 reviews on Trustpilot.

119 reviews analysed, 2026-05-05 to 2026-09-27.

Complaint rate (recent window): 92%

0% of negative reviews get a company reply.

Poor core service24%
Misleading pricing24%
Support unreachable13%
Billing errors10%
Refund refused9%
“they still billed me for the next month. Their customer service is a flat zero.”
1★ Trustpilot review, 2026-07-31

The Bead Shop Manchester

TrustScore 4.9 · 5,234 reviews on Trustpilot.

329 reviews analysed, 2013-01-16 to 2026-08-19.

Complaint rate (recent window): 1%

50% of negative reviews get a company reply.

Delivery late39%
Faulty product20%
Delivery failed20%
Not as described17%
Support unhelpful8%
“Noone turned up. The beadshop is only available between 10-4 Mondays to Friday so of course no responce to my complaint on Saturday”
1★ Trustpilot review, 2023-06-17

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssuePeacocktvThe Bead Shop Manchester
Support unreachable13%7%
Support unhelpful8%8%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Peacocktv or The Bead Shop Manchester.