Nominal vs Alice Made This: most-reported complaints compared
Most-reported issues at Nominal and Alice Made This, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Nominal
TrustScore 4.5 · 873 reviews on Trustpilot.
102 reviews analysed, 2026-02-17 to 2026-09-23.
Complaint rate (recent window): 11%
100% of negative reviews get a company reply.
“neither package was actually delivered to me”
Alice Made This
TrustScore 5 · 1,297 reviews on Trustpilot.
214 reviews analysed, 2017-11-03 to 2026-04-21.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“already the bar has lost its lustre and half of the engraving has disappeared”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Nominal | Alice Made This |
|---|---|---|
| Delivery failed | 46% | 21% |
| Support unreachable | 18% | 21% |
| Faulty product | 18% | 36% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Nominal or Alice Made This.