Mrcharger vs Smart Home Charge: most-reported complaints compared
Most-reported issues at Mrcharger and Smart Home Charge, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Mrcharger
TrustScore 4.8 · 414 reviews on Trustpilot.
177 reviews analysed, 2025-10-02 to 2026-09-23.
Complaint rate (recent window): 4%
50% of negative reviews get a company reply.
“despite promises to come and resolve they are now ignoring my messages and calls.”
Smart Home Charge
TrustScore 4.8 · 3,869 reviews on Trustpilot.
327 reviews analysed, 2025-09-25 to 2026-09-23.
Complaint rate (recent window): 5%
47% of negative reviews get a company reply.
“it was only operating at 50% capacity (16A instead of 32A) therefore taking twice as long”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Mrcharger | Smart Home Charge |
|---|---|---|
| Support unreachable | 29% | 8% |
| Other | 29% | 12% |
| Support unhelpful | 29% | 32% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Mrcharger or Smart Home Charge.