Luxury Of Watches vs The Solist: most-reported complaints compared
Most-reported issues at Luxury Of Watches and The Solist, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Luxury Of Watches
TrustScore 4.8 · 1,940 reviews on Trustpilot.
455 reviews analysed, 2012-04-11 to 2026-09-11.
Complaint rate (recent window): 6%
67% of negative reviews get a company reply.
“Still waiting for watch.”
The Solist
TrustScore 4.7 · 3,451 reviews on Trustpilot.
260 reviews analysed, 2022-08-23 to 2026-09-01.
Complaint rate (recent window): 5%
0% of negative reviews get a company reply.
“I received my order, however, I was never given a tracking number as it stated in my order confirmation.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Luxury Of Watches | The Solist |
|---|---|---|
| Delivery late | 35% | 29% |
| Delivery failed | 21% | 24% |
| Support unhelpful | 19% | 7% |
| Support unreachable | 14% | 18% |
| Faulty product | 11% | 18% |
| Not as described | 10% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Luxury Of Watches or The Solist.