HTC vs Orange: most-reported complaints compared
Most-reported issues at HTC and Orange, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HTC
TrustScore 2.3 · 422 reviews on Trustpilot.
100 reviews analysed, 2018-08-03 to 2026-06-05.
Complaint rate (recent window): 83%
0% of negative reviews get a company reply.
“They now wrongly claim I was refunded via a chargeback”
Orange
TrustScore 1.6 · 356 reviews on Trustpilot.
53 reviews analysed, 2011-07-14 to 2026-09-18.
Complaint rate (recent window): 89%
0% of negative reviews get a company reply.
“Having had a bill £105 dearer than my monthly plan...I called Orange, only to be greeted by rude staff”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HTC | Orange |
|---|---|---|
| Support unhelpful | 60% | 55% |
| Faulty product | 45% | 8% |
| Support unreachable | 13% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HTC or Orange.