HTC vs Mobile Reborn: most-reported complaints compared
Most-reported issues at HTC and Mobile Reborn, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
HTC
TrustScore 2.3 · 422 reviews on Trustpilot.
100 reviews analysed, 2018-08-03 to 2026-06-05.
Complaint rate (recent window): 83%
0% of negative reviews get a company reply.
“They now wrongly claim I was refunded via a chargeback”
Mobile Reborn
TrustScore 4 · 2,150 reviews on Trustpilot.
336 reviews analysed, 2019-07-17 to 2026-07-16.
Complaint rate (recent window): 21%
50% of negative reviews get a company reply.
“They sent me a phone which was un-usable (not responding to touch, opening apps etc without me touching the screen”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | HTC | Mobile Reborn |
|---|---|---|
| Support unhelpful | 60% | 16% |
| Faulty product | 45% | 60% |
| Support unreachable | 13% | 14% |
| Delivery failed | 7% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HTC or Mobile Reborn.