ComplaintCensus

HirbawiUSA vs Selini New York: most-reported complaints compared

Most-reported issues at HirbawiUSA and Selini New York, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

HirbawiUSA

TrustScore 4.9 · 889 reviews on Trustpilot.

180 reviews analysed, 2021-03-25 to 2026-09-11.

Complaint rate (recent window): 1%

100% of negative reviews get a company reply.

Not as described57%
Delivery late14%
Support unreachable14%
“they were listed as 100% cotton and they are very much not”
1★ Trustpilot review, 2021-03-25

Selini New York

TrustScore 4.7 · 1,999 reviews on Trustpilot.

298 reviews analysed, 2018-05-11 to 2026-08-30.

Complaint rate (recent window): 5%

0% of negative reviews get a company reply.

Delivery failed47%
Faulty product17%
Delivery late15%
Support unhelpful7%
Support unreachable7%
“Package got lost and my order was not able to be fulfilled”
1★ Trustpilot review, 2025-05-12

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueHirbawiUSASelini New York
Not as described57%6%
Delivery late14%15%
Support unreachable14%7%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, HirbawiUSA or Selini New York.