ComplaintCensus

Eichborn Berlin vs Flamingo: most-reported complaints compared

Most-reported issues at Eichborn Berlin and Flamingo, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Eichborn Berlin

TrustScore 3.8 · 3,722 reviews on Trustpilot.

44 reviews analysed, 2026-07-10 to 2026-09-23.

Complaint rate (recent window): 55%

95% of negative reviews get a company reply.

Refund refused33%
Faulty product25%
Not as described21%
Delivery late21%
Other21%
“I have not received a refund”
1★ Trustpilot review, 2026-08-20

Flamingo

TrustScore 4.6 · 12,446 reviews on Trustpilot.

627 reviews analysed, 2025-12-03 to 2026-09-23.

Complaint rate (recent window): 6%

100% of negative reviews get a company reply.

Delivery late31%
Not as described21%
Other19%
Faulty product13%
Refund refused13%
“shipping takes an inordinate amount of time and you have to jump through too many hoops to track the shipment”
1★ Trustpilot review, 2026-01-14

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueEichborn BerlinFlamingo
Refund refused33%13%
Faulty product25%13%
Not as described21%21%
Delivery late21%31%
Other21%19%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Eichborn Berlin or Flamingo.