ComplaintCensus

Collective Property Co. vs gas-elec Group: most-reported complaints compared

Most-reported issues at Collective Property Co. and gas-elec Group, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Collective Property Co.

TrustScore 4.1 · 59 reviews on Trustpilot.

59 reviews analysed, 2025-09-18 to 2026-09-22.

Complaint rate (recent window): 19%

40% of negative reviews get a company reply.

Poor core service46%
Support unreachable36%
Other36%
Overcharging18%
“getting any answers is a nightmare”
1★ Trustpilot review, 2026-01-09

gas-elec Group

TrustScore 4 · 187 reviews on Trustpilot.

100 reviews analysed, 2023-04-15 to 2026-09-04.

Complaint rate (recent window): 19%

0% of negative reviews get a company reply.

Missed appointments47%
Support unhelpful32%
Overcharging21%
Faulty product10%
Support unreachable10%
“Don't turn up for appointments and don't let you know.”
1★ Trustpilot review, 2025-08-02

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueCollective Property Co.gas-elec Group
Poor core service46%10%
Support unreachable36%10%
Overcharging18%21%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Collective Property Co. or gas-elec Group.