Arch RoamRight vs Visitors Insurance - Community Insurance Agency, Inc.: most-reported complaints compared
Most-reported issues at Arch RoamRight and Visitors Insurance - Community Insurance Agency, Inc., according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Arch RoamRight
TrustScore 4.8 · 2,405 reviews on Trustpilot.
368 reviews analysed, 2021-04-11 to 2026-09-24.
Complaint rate (recent window): 3%
91% of negative reviews get a company reply.
“I was denied because I was “medically disabled” when I purchased the plan.”
Visitors Insurance - Community Insurance Agency, Inc.
TrustScore 4.7 · 1,062 reviews on Trustpilot.
245 reviews analysed, 2018-01-23 to 2026-08-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“It is hard to find the doctor who would accept this your coverage policy. At least 4 contacted refused to accept it.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Arch RoamRight | Visitors Insurance - Community Insurance Agency, Inc. |
|---|---|---|
| Warranty disputes | 42% | 10% |
| Support unhelpful | 20% | 18% |
| Support unreachable | 14% | 20% |
| Other | 12% | 26% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Arch RoamRight or Visitors Insurance - Community Insurance Agency, Inc..