StubHub International vs Ticketmaster UK: most-reported complaints compared
Most-reported issues at StubHub International and Ticketmaster UK, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
StubHub International
TrustScore 3.8 · 5,215 reviews on Trustpilot.
229 reviews analysed, 2026-07-30 to 2026-09-27.
Complaint rate (recent window): 44%
94% of negative reviews get a company reply.
“Event is today and i haven’t received the tickets.”
Ticketmaster UK
TrustScore 4 · 79,044 reviews on Trustpilot.
1,078 reviews analysed, 2026-07-26 to 2026-09-26.
Complaint rate (recent window): 23%
0% of negative reviews get a company reply.
“I feel calling these tickets VIP could be contested under the trade descriptions act.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | StubHub International | Ticketmaster UK |
|---|---|---|
| Support unhelpful | 32% | 18% |
| Refund refused | 29% | 5% |
| Not as described | 12% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, StubHub International or Ticketmaster UK.