ComplaintCensus

Card Saver vs takepayments Limited: most-reported complaints compared

Most-reported issues at Card Saver and takepayments Limited, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Card Saver

TrustScore 4.7 · 2,930 reviews on Trustpilot.

245 reviews analysed, 2022-08-08 to 2026-08-11.

Complaint rate (recent window): 6%

0% of negative reviews get a company reply.

Contract term changes43%
Overcharging43%
Misleading pricing22%
Aggressive collections17%
Hard to cancel17%
“Misleading sales calls mid-contract to extend the contract further even when we specifically said that we did not want this.”
1★ Trustpilot review, 2023-03-16

takepayments Limited

TrustScore 4.8 · 67,077 reviews on Trustpilot.

999 reviews analysed, 2019-11-18 to 2026-09-23.

Complaint rate (recent window): 6%

95% of negative reviews get a company reply.

Support unhelpful44%
Support unreachable24%
Billing errors13%
Hard to cancel12%
Overcharging10%
“I still have not received my money which they are passing me over to EVO payments”
1★ Trustpilot review, 2025-11-03

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueCard Savertakepayments Limited
Overcharging43%10%
Hard to cancel17%12%
Support unhelpful15%44%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Card Saver or takepayments Limited.