Handepay vs takepayments Limited: most-reported complaints compared
Most-reported issues at Handepay and takepayments Limited, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Handepay
TrustScore 4.7 · 10,848 reviews on Trustpilot.
243 reviews analysed, 2023-09-22 to 2026-08-28.
Complaint rate (recent window): 6%
90% of negative reviews get a company reply.
“I was told I could not cancel unless I paid a termination fee”
takepayments Limited
TrustScore 4.8 · 67,077 reviews on Trustpilot.
999 reviews analysed, 2019-11-18 to 2026-09-23.
Complaint rate (recent window): 6%
95% of negative reviews get a company reply.
“I still have not received my money which they are passing me over to EVO payments”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Handepay | takepayments Limited |
|---|---|---|
| Overcharging | 26% | 10% |
| Support unhelpful | 22% | 44% |
| Hard to cancel | 22% | 12% |
| Support unreachable | 20% | 24% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Handepay or takepayments Limited.