myGemma vs Shop LC: most-reported complaints compared
Most-reported issues at myGemma and Shop LC, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
myGemma
TrustScore 4.8 · 3,431 reviews on Trustpilot.
295 reviews analysed, 2022-09-19 to 2026-09-23.
Complaint rate (recent window): 4%
92% of negative reviews get a company reply.
“they turned around and tried to blame me so they don't have to take responsibility.”
Shop LC
TrustScore 4.3 · 32,182 reviews on Trustpilot.
2,211 reviews analysed, 2026-06-13 to 2026-09-23.
Complaint rate (recent window): 17%
99% of negative reviews get a company reply.
“they are not willing to do anything saying I only had 30 for a refund”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | myGemma | Shop LC |
|---|---|---|
| Not as described | 23% | 21% |
| Support unhelpful | 19% | 11% |
| Faulty product | 15% | 22% |
| Delivery failed | 14% | 19% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, myGemma or Shop LC.