Friendly Diamonds vs Rare Carat: most-reported complaints compared
Most-reported issues at Friendly Diamonds and Rare Carat, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Friendly Diamonds
TrustScore 4.9 · 893 reviews on Trustpilot.
170 reviews analysed, 2025-04-10 to 2026-09-14.
Complaint rate (recent window): 2%
100% of negative reviews get a company reply.
“the ring I received was a plain solitaire with no hidden halo”
Rare Carat
TrustScore 5 · 4,112 reviews on Trustpilot.
318 reviews analysed, 2017-10-02 to 2026-09-14.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“the first was never answered, even weeks later”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Friendly Diamonds or Rare Carat.