Express Water vs PIURIFY: most-reported complaints compared
Most-reported issues at Express Water and PIURIFY, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Express Water
TrustScore 4.1 · 1,192 reviews on Trustpilot.
233 reviews analysed, 2026-01-11 to 2026-09-19.
Complaint rate (recent window): 22%
100% of negative reviews get a company reply.
“That tank arrived damaged and did not include the valve I was promised when I purchased it.”
PIURIFY
TrustScore 4.6 · 558 reviews on Trustpilot.
199 reviews analysed, 2025-11-30 to 2026-09-21.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“it leaks out of the bottom”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Express Water | PIURIFY |
|---|---|---|
| Delivery failed | 26% | 12% |
| Faulty product | 16% | 56% |
| Delivery late | 12% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Express Water or PIURIFY.