Aquila Heating & Plumbing Ltd vs M&R Plumbing & Heating Ltd: most-reported complaints compared
Most-reported issues at Aquila Heating & Plumbing Ltd and M&R Plumbing & Heating Ltd, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Aquila Heating & Plumbing Ltd
TrustScore 4.8 · 1,028 reviews on Trustpilot.
215 reviews analysed, 2017-12-28 to 2026-08-29.
Complaint rate (recent window): 2%
67% of negative reviews get a company reply.
“Shocking service , advertised as 24 hour service , partner had work done almost 3 weeks ago & was told by engineer would return to complete the work after paying £1700, never hear anything them again !”
M&R Plumbing & Heating Ltd
TrustScore 4.9 · 793 reviews on Trustpilot.
217 reviews analysed, 2023-12-04 to 2026-09-18.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“Paid off my bill but was still hassled about the original call out”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Aquila Heating & Plumbing Ltd | M&R Plumbing & Heating Ltd |
|---|---|---|
| Billing errors | 17% | 50% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Aquila Heating & Plumbing Ltd or M&R Plumbing & Heating Ltd.