Compare the Market vs Love Energy Savings: most-reported complaints compared
Most-reported issues at Compare the Market and Love Energy Savings, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Compare the Market
TrustScore 4.9 · 146,729 reviews on Trustpilot.
3,602 reviews analysed, 2025-06-24 to 2026-09-26.
Complaint rate (recent window): 2%
99% of negative reviews get a company reply.
“they said there is a £12.50 fee for booking over the phone. Also we had to book the insurance from the same day instead of the following Monday and that would have cost an additional £120.00.”
Love Energy Savings
TrustScore 4.7 · 24,720 reviews on Trustpilot.
327 reviews analysed, 2025-07-08 to 2026-09-11.
Complaint rate (recent window): 7%
95% of negative reviews get a company reply.
“they told me I cannot cancel”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Compare the Market | Love Energy Savings |
|---|---|---|
| Misleading pricing | 36% | 24% |
| Other | 19% | 15% |
| Support unhelpful | 10% | 26% |
| Support unreachable | 9% | 12% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Compare the Market or Love Energy Savings.