Energy Advice Line Limited vs Love Energy Savings: most-reported complaints compared
Most-reported issues at Energy Advice Line Limited and Love Energy Savings, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Energy Advice Line Limited
TrustScore 5 · 974 reviews on Trustpilot.
170 reviews analysed, 2014-01-09 to 2026-09-03.
Complaint rate (recent window): 1%
0% of negative reviews get a company reply.
“They got meter serial numbers mixed up”
Love Energy Savings
TrustScore 4.7 · 24,720 reviews on Trustpilot.
327 reviews analysed, 2025-07-08 to 2026-09-11.
Complaint rate (recent window): 7%
95% of negative reviews get a company reply.
“they told me I cannot cancel”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Energy Advice Line Limited | Love Energy Savings |
|---|---|---|
| Support unhelpful | 29% | 26% |
| Other | 29% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Energy Advice Line Limited or Love Energy Savings.