BankFive vs LEAF Commercial Capital, Inc.: most-reported complaints compared
Most-reported issues at BankFive and LEAF Commercial Capital, Inc., according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
BankFive
TrustScore 4.7 · 5,913 reviews on Trustpilot.
313 reviews analysed, 2025-11-25 to 2026-09-23.
Complaint rate (recent window): 8%
100% of negative reviews get a company reply.
“Terrible customer service shunting us around and around to different departments repeatedly”
LEAF Commercial Capital, Inc.
TrustScore 4.6 · 1,118 reviews on Trustpilot.
236 reviews analysed, 2016-11-18 to 2026-09-04.
Complaint rate (recent window): 7%
0% of negative reviews get a company reply.
“I cancelled my service 30 days ago. They are still charging my account.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | BankFive | LEAF Commercial Capital, Inc. |
|---|---|---|
| Support unhelpful | 40% | 31% |
| Other | 19% | 11% |
| Support unreachable | 12% | 20% |
| Billing errors | 8% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, BankFive or LEAF Commercial Capital, Inc..