Footasylum vs Greaves Sports: most-reported complaints compared
Most-reported issues at Footasylum and Greaves Sports, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Footasylum
TrustScore 4.4 · 88,912 reviews on Trustpilot.
2,889 reviews analysed, 2024-07-13 to 2026-09-27.
Complaint rate (recent window): 20%
99% of negative reviews get a company reply.
“refused to refund or replace as it was marked as delivered”
Greaves Sports
TrustScore 4.9 · 10,020 reviews on Trustpilot.
276 reviews analysed, 2023-06-26 to 2026-09-05.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“My item can so late that my grandson did not have it for Christmas Day”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Footasylum | Greaves Sports |
|---|---|---|
| Delivery failed | 47% | 20% |
| Support unhelpful | 22% | 15% |
| Delivery late | 17% | 24% |
| Faulty product | 13% | 20% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Footasylum or Greaves Sports.