ComplaintCensus

Boutique Camping vs GO Outdoors: most-reported complaints compared

Most-reported issues at Boutique Camping and GO Outdoors, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.

Boutique Camping

TrustScore 4.9 · 5,806 reviews on Trustpilot.

268 reviews analysed, 2021-05-13 to 2026-09-04.

Complaint rate (recent window): 2%

0% of negative reviews get a company reply.

Faulty product43%
Not as described20%
Delivery late18%
Delivery failed16%
Support unhelpful14%
“I mistakenly believed customer services would offer some support given the tent was only a few weeks old.”
1★ Trustpilot review, 2026-09-04

GO Outdoors

TrustScore 4.5 · 273,309 reviews on Trustpilot.

3,585 reviews analysed, 2026-06-11 to 2026-09-26.

Complaint rate (recent window): 19%

100% of negative reviews get a company reply.

Delivery failed34%
Delivery late29%
Support unhelpful18%
Support unreachable12%
Other9%
“neither were available”
1★ Trustpilot review, 2026-08-06

Reported on both

Issues with an evidenced category (at least two verbatim quotes) on both sides.

IssueBoutique Camping GO Outdoors
Delivery late18%29%
Delivery failed16%34%
Support unhelpful14%18%

Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Boutique Camping or GO Outdoors.