1st Formations vs Companies MadeSimple: most-reported complaints compared
Most-reported issues at 1st Formations and Companies MadeSimple, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
1st Formations
TrustScore 4.8 · 23,761 reviews on Trustpilot.
422 reviews analysed, 2025-07-04 to 2026-09-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“I did **not request this service**. * I **explicitly instructed them not to take payment**.”
Companies MadeSimple
TrustScore 4.8 · 5,047 reviews on Trustpilot.
414 reviews analysed, 2025-10-13 to 2026-09-23.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“When I tried to explain my situation, his only response was: “Request a refund.” — no help, no understanding, and no effort to solve the issue”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | 1st Formations | Companies MadeSimple |
|---|---|---|
| Support unhelpful | 35% | 44% |
| Other | 24% | 20% |
| Account/app problems | 18% | 20% |
| Support unreachable | 16% | 7% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, 1st Formations or Companies MadeSimple.