SmartMatch Insurance Agency, LLC vs Clements Worldwide, a Gallagher Company: most-reported complaints compared
Most-reported issues at SmartMatch Insurance Agency, LLC and Clements Worldwide, a Gallagher Company, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
SmartMatch Insurance Agency, LLC
TrustScore 4.9 · 32,287 reviews on Trustpilot.
339 reviews analysed, 2026-01-23 to 2026-09-20.
Complaint rate (recent window): 4%
100% of negative reviews get a company reply.
“Now somebody please contact me.”
Clements Worldwide, a Gallagher Company
TrustScore 4.7 · 5,777 reviews on Trustpilot.
278 reviews analysed, 2025-04-25 to 2026-09-10.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Not only was it completely ignored, but I also received a notification for a further payment.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | SmartMatch Insurance Agency, LLC | Clements Worldwide, a Gallagher Company |
|---|---|---|
| Support unreachable | 23% | 27% |
| Support unhelpful | 20% | 39% |
| Other | 17% | 13% |
| Billing errors | 6% | 6% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, SmartMatch Insurance Agency, LLC or Clements Worldwide, a Gallagher Company.