Calido | Logs, Stoves & Outdoors vs UKLogsDirect: most-reported complaints compared
Most-reported issues at Calido | Logs, Stoves & Outdoors and UKLogsDirect, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Calido | Logs, Stoves & Outdoors
TrustScore 4.9 · 348 reviews on Trustpilot.
160 reviews analysed, 2024-07-04 to 2026-07-08.
0% of negative reviews get a company reply.
“Delivery arrived on the wrong pallet so had to man handle the logs in from the pavement.”
UKLogsDirect
TrustScore 4.9 · 7,112 reviews on Trustpilot.
311 reviews analysed, 2022-12-08 to 2026-09-08.
Complaint rate (recent window): 3%
50% of negative reviews get a company reply.
“The delivery eventually arrived at just before 6”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Calido | Logs, Stoves & Outdoors | UKLogsDirect |
|---|---|---|
| Delivery failed | 75% | 30% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Calido | Logs, Stoves & Outdoors or UKLogsDirect.