ASAP Tickets vs Skylux Travel: most-reported complaints compared
Most-reported issues at ASAP Tickets and Skylux Travel, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ASAP Tickets
TrustScore 4.8 · 109,413 reviews on Trustpilot.
1,309 reviews analysed, 2017-03-01 to 2026-09-27.
Complaint rate (recent window): 8%
99% of negative reviews get a company reply.
“seats actually were included and that I wasn't going to be forced to stand”
Skylux Travel
TrustScore 4.8 · 28,831 reviews on Trustpilot.
777 reviews analysed, 2026-06-11 to 2026-09-23.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“Skylux has the WORST CUSTOMER SERVICE. ZERO RATING.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ASAP Tickets | Skylux Travel |
|---|---|---|
| Support unhelpful | 38% | 40% |
| Misleading pricing | 26% | 17% |
| Support unreachable | 21% | 37% |
| Overcharging | 14% | 16% |
| Refund refused | 10% | 15% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ASAP Tickets or Skylux Travel.