Waterdrop vs PUREPLUS: most-reported complaints compared
Most-reported issues at Waterdrop and PUREPLUS, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Waterdrop
TrustScore 4.7 · 10,928 reviews on Trustpilot.
721 reviews analysed, 2026-04-10 to 2026-09-23.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“They would not give me my full refund and suggesting only a percentage which is unfair”
PUREPLUS
TrustScore 4 · 201 reviews on Trustpilot.
102 reviews analysed, 2025-03-31 to 2026-09-02.
Complaint rate (recent window): 30%
100% of negative reviews get a company reply.
“Received the product that doesn't fit”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Waterdrop | PUREPLUS |
|---|---|---|
| Faulty product | 44% | 13% |
| Support unhelpful | 33% | 16% |
| Support unreachable | 20% | 23% |
| Delivery failed | 19% | 39% |
| Delivery late | 8% | 13% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Waterdrop or PUREPLUS.