ICEPURE vs Waterdrop: most-reported complaints compared
Most-reported issues at ICEPURE and Waterdrop, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
ICEPURE
TrustScore 4.1 · 395 reviews on Trustpilot.
175 reviews analysed, 2025-09-24 to 2026-09-22.
Complaint rate (recent window): 21%
82% of negative reviews get a company reply.
“Product arrived with ice maker not functioning. Cooler leaks as soon as the ice button is hit. No response from. Customer service emails after sending questions.”
Waterdrop
TrustScore 4.7 · 10,928 reviews on Trustpilot.
721 reviews analysed, 2026-04-10 to 2026-09-23.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“They would not give me my full refund and suggesting only a percentage which is unfair”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | ICEPURE | Waterdrop |
|---|---|---|
| Faulty product | 56% | 44% |
| Support unreachable | 28% | 20% |
| Delivery failed | 11% | 19% |
| Delivery late | 11% | 8% |
| Support unhelpful | 8% | 33% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, ICEPURE or Waterdrop.