VisitorsCoverage Inc. vs Faye Travel Insurance: most-reported complaints compared
Most-reported issues at VisitorsCoverage Inc. and Faye Travel Insurance, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
VisitorsCoverage Inc.
TrustScore 4.7 · 7,070 reviews on Trustpilot.
356 reviews analysed, 2022-09-15 to 2026-09-14.
Complaint rate (recent window): 7%
100% of negative reviews get a company reply.
“Initially, declined a perfectly good credit card with no adequate explanation.”
Faye Travel Insurance
TrustScore 4.8 · 4,781 reviews on Trustpilot.
716 reviews analysed, 2026-02-17 to 2026-09-24.
Complaint rate (recent window): 4%
98% of negative reviews get a company reply.
“faye refused any sort of payout. They make it deliberately difficult to file a claim in order to avoid any sort of payout.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | VisitorsCoverage Inc. | Faye Travel Insurance |
|---|---|---|
| Other | 20% | 9% |
| Warranty disputes | 11% | 52% |
| Support unhelpful | 8% | 45% |
| Support unreachable | 7% | 11% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, VisitorsCoverage Inc. or Faye Travel Insurance.