Travel Visa Pro vs VisaSyst | Travel Documents, Simplified: most-reported complaints compared
Most-reported issues at Travel Visa Pro and VisaSyst | Travel Documents, Simplified, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Travel Visa Pro
TrustScore 4.9 · 4,095 reviews on Trustpilot.
377 reviews analysed, 2022-09-01 to 2026-09-20.
Complaint rate (recent window): 3%
38% of negative reviews get a company reply.
“But it was a 1 year visa!”
VisaSyst | Travel Documents, Simplified
TrustScore 4.6 · 16,837 reviews on Trustpilot.
981 reviews analysed, 2026-03-13 to 2026-09-23.
Complaint rate (recent window): 3%
100% of negative reviews get a company reply.
“the price is not shown at all in the normal process until you see in your card that they charged you 10x!! the actual fees.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Travel Visa Pro | VisaSyst | Travel Documents, Simplified |
|---|---|---|
| Overcharging | 20% | 30% |
| Refund refused | 8% | 11% |
| Misleading pricing | 8% | 44% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Travel Visa Pro or VisaSyst | Travel Documents, Simplified.