Travel Visa Pro vs VisaHero: most-reported complaints compared
Most-reported issues at Travel Visa Pro and VisaHero, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Travel Visa Pro
TrustScore 4.9 · 4,095 reviews on Trustpilot.
377 reviews analysed, 2022-09-01 to 2026-09-20.
Complaint rate (recent window): 3%
38% of negative reviews get a company reply.
“But it was a 1 year visa!”
VisaHero
TrustScore 4.9 · 656 reviews on Trustpilot.
191 reviews analysed, 2025-04-07 to 2026-09-18.
Complaint rate (recent window): 1%
100% of negative reviews get a company reply.
“The price advertised on their website is a total lie.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Travel Visa Pro | VisaHero |
|---|---|---|
| Support unhelpful | 46% | 75% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Travel Visa Pro or VisaHero.