Timports vs UKLogsDirect: most-reported complaints compared
Most-reported issues at Timports and UKLogsDirect, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Timports
TrustScore 4.9 · 3,644 reviews on Trustpilot.
501 reviews analysed, 2024-09-29 to 2026-09-24.
Complaint rate (recent window): 3%
56% of negative reviews get a company reply.
“I had no notification of when the delivery was coming and the quantity of logs delivered (50/50 beech/log) was far less then last time.”
UKLogsDirect
TrustScore 4.9 · 7,112 reviews on Trustpilot.
311 reviews analysed, 2022-12-08 to 2026-09-08.
Complaint rate (recent window): 3%
50% of negative reviews get a company reply.
“The delivery eventually arrived at just before 6”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Timports | UKLogsDirect |
|---|---|---|
| Delivery late | 38% | 31% |
| Delivery failed | 26% | 30% |
| Not as described | 13% | 22% |
| Faulty product | 6% | 9% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Timports or UKLogsDirect.