SuretyBonds.com vs The Zebra: most-reported complaints compared
Most-reported issues at SuretyBonds.com and The Zebra, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
SuretyBonds.com
TrustScore 4.9 · 20,091 reviews on Trustpilot.
459 reviews analysed, 2026-01-13 to 2026-09-17.
Complaint rate (recent window): 5%
100% of negative reviews get a company reply.
“they will not put the payment I paid toward the new bond.”
The Zebra
TrustScore 4.7 · 5,049 reviews on Trustpilot.
497 reviews analysed, 2026-06-19 to 2026-09-24.
Complaint rate (recent window): 6%
94% of negative reviews get a company reply.
“When creating the policy I was told by the Zebra Agent that it was set to Auto Payments.”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | SuretyBonds.com | The Zebra |
|---|---|---|
| Support unhelpful | 22% | 22% |
| Support unreachable | 20% | 12% |
| Other | 18% | 16% |
| Overcharging | 11% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, SuretyBonds.com or The Zebra.