Simple.biz vs The Free Website Guys: most-reported complaints compared
Most-reported issues at Simple.biz and The Free Website Guys, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Simple.biz
TrustScore 4.8 · 3,138 reviews on Trustpilot.
339 reviews analysed, 2025-10-07 to 2026-09-17.
Complaint rate (recent window): 3%
88% of negative reviews get a company reply.
“We advise against engaging with any automated responses from this company.”
The Free Website Guys
TrustScore 4.7 · 4,215 reviews on Trustpilot.
312 reviews analysed, 2026-02-18 to 2026-09-17.
Complaint rate (recent window): 11%
64% of negative reviews get a company reply.
“NO REULTS AT ALL, as of today, 3/5/26”
Reported on both
Issues with an evidenced category (at least two verbatim quotes) on both sides.
| Issue | Simple.biz | The Free Website Guys |
|---|---|---|
| Support unreachable | 24% | 38% |
| Overcharging | 22% | 12% |
| Support unhelpful | 18% | 30% |
| Not as described | 14% | 18% |
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Simple.biz or The Free Website Guys.