Direct Chems vs PD Customs: most-reported complaints compared
Most-reported issues at Direct Chems and PD Customs, according to reviewers on Trustpilot — classified by our automated reader and backed by verbatim quotes from distinct reviews. This is a side-by-side of what reviewers report, not a score, rating or recommendation for either company.
Direct Chems
TrustScore 4.8 · 335 reviews on Trustpilot.
160 reviews analysed, 2024-01-12 to 2026-08-09.
100% of negative reviews get a company reply.
“Parcel not delivered. No notification of delivery date”
PD Customs
TrustScore 4.8 · 318 reviews on Trustpilot.
160 reviews analysed, 2024-04-15 to 2026-08-03.
67% of negative reviews get a company reply.
“Takes well over a week to receive your items even after paying for postage”
Method: reviews are classified into a fixed complaint taxonomy by an automated reader; every category shown is backed by at least two verbatim quotes from distinct reviews. Figures are census classifications, not official statistics, and reflect what reviewers reported — not findings of wrongdoing by either company. Not affiliated with, endorsed by, or sponsored by Trustpilot A/S, Direct Chems or PD Customs.